Website technical support

Every day, websites are exposed to a variety of threats: software failures, cyberattacks, or random human error. Any of these problems can lead to data loss or site disruption. That’s why we offer automatic data backup.

Even if your current hosting does not provide this service, we will develop a special module to create copies of your site.

Regular backups help to quickly restore the site to the correct version in case of problems.

Keeping an eye on the basic hosting parameters so that your website is accessible to users. Namely:

Update the SSL certificate to ensure a secure connection between your server and users.
Warn you if your hosting space becomes scarce as your site grows, as this can cause your site to run slowly.
We remind you in time about the approaching hosting payment deadline to avoid site downtime.

We take care of the reliability and availability of your site so that you can focus on its growth and success.

The core is the main part of the site that makes it work and is responsible for security. It manages queries, database, plugins.

Plugins are tools that can be used to extend the functionality of the site. It is important to regularly update both the core and plugins. Irrelevant versions can cause problems with the correctness of content display and functionality of the site. Updates eliminate potential weaknesses or bugs in the code that can be used to attack the system. After updates, we additionally check your theme’s compatibility with the core to ensure that the site works without any changes in functionality.

If your theme has become incompatible after updating WordPress core, we can help. First, we’ll offer solution options, such as refining the site, changing the theme, or another option, depending on your limitations. After discussing with you, we will proceed to fix the problem.

We add information of different formats to the site: textual (product descriptions, blog content, etc.) and graphic (advertising banners, videos, etc.). Quality and relevant content plays a key role in attracting and retaining visitors’ attention. It’s a chance to show visitors who you are and what you offer.

If you need to create content from scratch, our experts can develop it specifically for you.

We monitor your domain due dates and remind you when you need to renew it.

Why is it important? If you forget to pay, your domain could go to auction. Competitors or other companies could acquire it and use it for their own commercial or fraudulent purposes, or they could cash in and sell it for a high price. If you invested in promotion, then, in addition to the domain, you will lose a promoted site that brought a lot of SEO traffic. Even if it is not bought, the site will immediately become inaccessible to users.

53% of users leave if a site takes longer than 3 seconds to load. Image loading speed is critical to the performance of the entire site. That’s why we take a comprehensive approach to working with images:

We work with the code:

• We put images in separate folders,
  customize the encoding.
• We compress the size of files, but at the same time preserve quality.
• We set up caching to optimize the loading of images in the user’s browser. This way they will load faster when visiting the site again.

Fast loading of images and the site as a whole is necessary not only to retain users, but also to increase visibility in search engines.

SHH — Implementing security “keys” that provide a secure and encrypted connection to the server. The combination of password and keys ensures that only authorized users access the site and server.

This access system reduces the risk of unauthorized access and protects your site from attack.

When choosing new hosting, it is important to realize that it is the foundation of your website as it determines its availability, performance, loading speed and overall stability. Choosing the right hosting can significantly impact the user experience and the success of your online presence. We help you make the best choice through a consultation that includes:

1. Website Analysis. Examining your site, its size and type.
2. Requirements Formulation. Based on this information, we formulate hosting requirements so that your site works properly. For example, security requirements, support for ssl certificates, scalability, minimum storage capacity, etc.
3. Recommendations. We share our experience and talk about cooperation with different hosting providers, the nuances of work to help you choose the right option.
4. Region analysis. Each country has a limited number of hosting providers. And more often than not, you need to choose a hosting provider within the country in which you operate. In some countries, there is even a law that companies must use hosting providers that are located within that country. Also, the distance between the hosting server and the users of the site can affect the speed at which pages load. If your audience is predominantly in a certain country or region, choosing hosting in that location can ensure that content loads faster.

A consultation can help you choose the most appropriate hosting provider for your needs.

If you change hosting on your own, you may encounter configuration issues such as:

• Incomplete data migration.
• Incorrect DNS configuration.
• Technical problems on the site

This can lead to data loss or prolonged site downtime. Turnkey website migration to new hosting is a comprehensive service to make the moving process as easy as possible for you. As part of the service we:

1. Create a backup of your website, including files, database and other resources.
2. Transfer all files and data from your current hosting to the new one.
3. Update DNS records to redirect traffic to your new hosting.
4. After the transfer, we test the site on the new hosting to make sure it works correctly and without errors.

Taking care of every step of the job to ensure a safe transition to your new hosting, allowing you to focus on the business, not the technical details.

Consultations will help you make an informed choice of a domain name. We will select domains based on your company name, explore keyword options to improve seo, check the history of the right names. How it happens:

1. We select domains based on your company name and niche. Analyze which ones are free and if someone is selling the right domain name.
2. We study the history of the domain to make sure it won’t become an obstacle when promoting the site.
3. Check if the selected domains are in spam databases.
4. We help you determine which domain zones are suitable for you, based on your promotion strategy.

As a result, you will receive a list of domains that will meet all SEO requirements and help in promoting your new website.

GIT integration is a tool to help you get back to a working version of your site quickly if something happens to it. There are several other reasons why any project needs GIT:

1. If errors occur after a site update, GIT allows you to restore the site to a working version, minimizing downtime and loss.
2. In a GIT, multiple people can work on a project at the same time. Each programmer works in their own branch, and afterwards they can be merged together.This saves time during development, as tasks can be performed in parallel.
3. If you change something on the site, you can test the work of the new element on a separate branch. This will allow you to modify or finalize the existing code without affecting the main project. Working in this branch will not affect the main code — if something goes wrong during the work and the code becomes invalid or stops running, the main project will remain intact.

With the help of GIT we make working with the site flexible.

The impact of viruses on the performance and visibility of a website is undeniable. Due to malicious code, all sorts of problems appear, such as:

1. Decreased traffic on the website. Antiviruses installed on users’ computers can block infected sites, resulting in reduced traffic.
2. Falling positions and blocking of contextual advertising. Search engines also react to malicious resources and reduce their positions and block contextual advertising.
3. Threat of data leakage. Due to the virus, user data may be leaked. For example, bank card data, personal data, and thus your customer base.
4. Restriction of traffic to the site by hosting. Hosting provider can even limit traffic to the site.

Checking your site for viruses allows you to detect malicious code in a timely manner. Therefore, we regularly scan the site and if we find something — we will notify you of the identified problems and offer measures to eliminate them.

Viruses can disrupt the normal operation of the site and lead to data leakage. If we find malware on your site when we check it, we will remove the virus code.

Spam are mass messages. They often contain advertisements. Spam is mostly sent via email, forms, comments or reviews. Protecting your site from such emails is important for several reasons:

1. Protecting visitor data. Some spam emails contain malicious links or programs that pose a threat to the security of user data.
2. Email clogging. Spam can also get into emails, making it difficult to find important messages, especially if there is no automatic email filtering.
3. Your company’s reputation. If messages from your corporate emails end up in the spam folder, they are less likely to be opened, also negatively impacting your business reputation.

To combat spam, we refine forms on the site, if necessary, install captcha and block IP (if the attack comes from a certain address), from which the mailing is sent.

DDoS attack — an attack in which a large number of requests are sent to the server, overloading it and making the site inaccessible to users, or reducing the download speed. This leads to deterioration of behavioral indicators, increases the bounce rate, reduces the number of conversions from the site, and the site stops working altogether. If an attack occurs, we work with the hosting company to solve the problem and block malicious traffic.

Meta tags play an important role in how search engines perceive and rank your page.

The Title and Description meta tags are particularly important. They affect clickability in search engine rankings. If the text of the tags is not eye-catching and does not contain relevant information, users may skip your site.

That’s why we help to contribute meta tags, even if it has to be done through code.

A redirect is a redirecting a user from one URL to another. This is necessary so that a person does not lose the site or the desired pages if you change their address. By clicking on the old link, the user will end up on the new url. Most importantly, the redirect helps to keep the results of website promotion. The efforts that were made to promote the old pages or site are partially saved and redirected to new addresses.

A fast loading website is essential not only for visitor retention, but also for high search engine rankings for the following reasons:

User retention. Fast loading ensures that the system responds quickly to the visitor’s action and fulfills their request. This keeps people on the site, i.e. they spend more time on the site.
Inefficient use of advertising budget . Not every user wants to wait for the site to load. And it turns out that the money for the click was written off, but the site took a long time to load and the potential client went to a competitor.
Visibility in search. Loading speed also affects the rating of the site in search engines.

We do a comprehensive analysis of site load speed and work in 3 main areas:

Content (Compress images, implement lazy loading for images to load them only when scrolling the page)
Server (Connect caching, implement CDN usage)
Code (move styles and js-code to different files, merge folders).

A comprehensive approach helps to ensure fast loading of your site and make it work even more efficiently.

We help to recover passwords to the site, if they have been lost or there are suspicions of unauthorized entry.

Expanding your product catalog is a necessity for online retailers. A diverse assortment makes you competitive and allows you to adapt to changes in demand.

We take care of all the chore of filling out product cards: adding descriptions, images, prices, articles and other characteristics.

If you start selling goods or services from scratch, we will also develop a card template. It will allow you to add products in the future without programmers.

As a result, your customers will find what they need, and your employees will not be busy with monotonous work and will be able to focus on more important things.

HTTPS protocol provides encryption of data on your website, which makes traffic transfer secure. This is important for online stores, banks, and any platform where sensitive information and payment card data is exchanged. Not having an SSL certificate and HTTPS setup can make your website inaccessible to users, as not all browsers can open it without this protection. This can lead to deterioration of behavioral factors, creation of duplicate pages, and ultimately a decrease in site position, traffic, and sales. Users will not be able to go to the site, because not everyone knows how to open the site without the https protocol, and some are worried about their data, so they will leave immediately.

We set up SSL-certificate and activate HTTPS on your site so that such problems do not arise.

Create new page templates or separate blocks and elements for existing ones.

We will develop new blocks and elements for your site, which can be used for various purposes.

For example, we can add interactive feedback forms, banners, image galleries and more. Creating templates allows you to quickly create new pages on your site. Since layouts consist of a specific order of blocks and markup, a uniform design is maintained for all pages on the site.

Creating new blocks and page templates will help your site to be more functional, interactive and easy to manage.

We refine the site according to the requirements of the technical audit and usability analysis. For example, we can:

• Fix technical errors:
  Micropartitioning. We work with SchemaOrg, Open Graph and others. Micropartitioning increases search engines’ understanding of your site’s content, which can improve display in search results.
• Layout errors: fix meta tag hierarchy, make sure all tags are closed, check responsive design, etc.
• Links: remove broken links, set up redirects.
• And solve other tasks necessary for your project.

Extend functionality:

• Add a function to switch languages on the site
• Develop calculator
• Connect the calculation of taxes in the cart
• And many more items to make your site meet the requirements of SEO.

This will help to improve its visibility in search engines, and therefore attract more users.

Forms are the primary way your audience interacts with your website. If they are not working properly, you are missing out on applications. To prevent this from happening, we advise you to periodically check how your forms are working.

How monitoring happens:

• We check the sending and receiving of data through the forms on the site to make sure all information is being sent and received.
• Capture possible errors.
• If we find problems, we offer options for fixing them.

Forms monitoring helps you find and fix errors in your work in time so you don’t miss any important requests from your customers.